If the product arrives as DOA (dead on arrival), we will send you a new one free of charge after verification of the problem and issuing a return of the defective one if can not be fixed remotely.
A 12-month warranty covers the pulse generators for the anti-nano triangle and bucket. In case of malfunction during the warranty period, when used as described in the instructions for use, the troubleshooting and repairs on the component level (labor and parts) are free of charge.
If you are unsatisfied with our product, you may return any open or unopened product within thirty (30) days (or within the limit time and return limitations that the manufacturer mentions in the description of the product), for a full refund of the purchasing cost, according to the refund policy of the manufacturers, excluding the shipping & 15% handling costs from banks, credit card gateways, administration cost and other.
For the Anti-Nano products and bundles, the nonrefundable amounts are:
There is no reimbursement in case of no delivery or non-acceptance due to any reason, including refusal to pay customs duties.
In another case, the Shipping Costs and 15% of the product costs are not reimbursed.
Furthermore non reimbursable are the following amounts
US$ 15 USD for admin handling returns of AN-PEMF-01 with or without power supply
US$ 20 USD for handling returns of AN-PEMF-02v or AN-PEMF-02m, and SPIKE AN-SPK-02 and AN-SPK-03 without power supply
US$ 30 USD for handling returns of AN-PEMF-02v or AN-PEMF-02m, and SPIKE AN-SPK-02 and AN-SPK-03 with power supply
US$ 40 USD for handling returns of AN-PEMF-02VM without a power supply
US$ 60 USD for handling returns of AN-PEMF-02VM with a power supply
US$ 35 USD for handling bucket returns or €37
US$ 62 USD for handling returns of triangles (any combination).
US$ 70 USD for handling any of the bundles.
Consultation fees and donations are not refunded after the consultation.
In other cases, please take a look below.
Cancelation up to 24 hours before the scheduled consultation: 85% refundable
Cancelation less than 24 hours before the scheduled consultation: 50% refundable.
Consultation with Tony. There will be no consultations if you have been vaccinated against COVID-19 with two or more boosters. The reason is that remedies that were working before the vaccine seems to have limited benefits to the bodies that have taken that vaccine. Tony does not have new solutions yet for this category of population and will refuse to provide any consultation that may not work. You will be reimbursed 88% of the paid amount, which includes bank and admin fees.
From Aug 15th, 2023, onwards, the refund will be limited to 50%. It has been a warning on the consultation contact page before you submit the request.
Please follow the following steps to receive the requested refund:
- Contact customer support for Return Material Authorization Number (RMA#) and return address or special instructions depending on the product. The following applies only to the Antinano bucket, triangles, and Pulse Generators.
- Place your RMA# inside the package and your name and address.
- Ship the product back to us.
- After receiving and inspecting the products matching the RMA#, we will issue a refund. We would recommend that you send it with a tracking option and the name and signature required.
For the remaining products, we will need to first confirm with the supplier the authorization to return their products.
The shipping cost required for your return of the product is not refundable. You absorb the return shipping cost.
If you have any questions, please contact customer support ([email protected]). We are always happy to help.
*Please email us asking for your return number (RMA#). Packages must be shipped within ten days of sending you the RMA# from the customer service email. You need to include that number on a paper inside the box with the returned product and use the text with the description that we will provide you for the declaration on the export document of the postal documents,
Four Percent Group
Our products from The Four Percent Group follow the official refund policy from the group. Currently, it is as follows, but you always check the latest updated version here. The Four Percent Group Refund PolicyThe "FourPercent Group" is committed to providing each customer with exceptional service. We want you to feel comfortable transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase. If you are not completely satisfied with the product you have paid for, you may contact [email protected] within 30 days of the purchase, and we will issue you a full refund immediately. No questions asked!
MitoHQ & Shield Products
According to the refund policy from their side, as mentioned on their website.
Cancelation of order - All Products
If you request a cancelation of the order and a refund, before processing the order, there will be reimbursement of the total amount, excluding 12%, which is the admin costs, handling fees from the banks, and credit card gateways. In other cases, refunds are as mentioned above.