If the product arrived as DOA (dead on arrival), we will send you a new one free of charge after verification of the problem and issuing a return of the defective one.
The pulse generators for the anti nano are covered by a 12-month warranty. In case of malfunction during the warranty period, when used as described in the instructions for use, the troubleshooting and repairs on the component level (labor and parts) are free of charge.
If you are unsatisfied with our product, you may return any open or unopened product within thirty (30) days (or within the limit time and return limitations that are mentioned by the manufacturer in the description of the product), for a full refund of the purchasing cost, according to the refund policy of the manufacturers, excluding the shipping & 10% handling costs from banks, credit card gateways, administration cost and other.
For the Anti-Nano products and bundles, the nonrefundable amounts are:
The Shipping Costs and 10% of the costs are not reimbursed.
€12 euros for admin handling returns of AN-PEMF-01 with or without power supply
€20 euros for handling returns of AN-PEMF-02 with or without power supply
€22 euros for handling returns of a single bucket or €37 for the advanced bucket with the magnets.
€52 euros for handling returns of triangles (any combination).
€64 euros for handling any of the bundles.
Consultation fees and donations are not refunded after the consultation. In other cases see below.
Please follow the following steps to receive the requested refund:
- Contact customer support for Return Material Authorization Number (RMA#) and return address or special instructions depending on the product. The following applies only to the Antinano bucket, triangles, and Pulse Generators.
- Place your RMA# inside the package and your name and address.
- Ship the product back to us.
- After the reception and inspection of the products matching the RMA#, we will issue a refund. We recommend sending it with a tracking option and the name and signature required.
For the remaining products, we will need to first confirm with the supplier the authorization for the return of their products.
The shipping cost required for your return of the product is not refundable. You absorb the return shipping cost.
If you have any questions, please contact customer support ([email protected]). We are always happy to help.
*Please email us asking for your return number (RMA#). Packages must be shipped within ten days of sending you the RMA# from the customer service email. You need to include that number on a paper inside the box with the returned product and use the text with the description that we will provide you for the declaration on the export document of the postal documents,
Four Percent Group
Our products from The Four Percent Group follow the official refund policy from the group. Currently, it is as follows, but you always check the latest updated version here. The Four Percent Group Refund PolicyThe "FourPercent Group" is committed to providing each customer with exceptional service. We want you to feel comfortable transacting business with us. Due to the nature of our business and the accessibility of our products immediately upon purchase, there is a generous 30 days full refund policy, which begins on the date of purchase. If you are not completely satisfied with the product you have paid for, you may contact [email protected] within 30 days of the purchase, and we will issue you a full refund immediately. No questions asked!
MitoHQ & Shield Products
According to the refund policy from their side, as mentioned on their website.
Cancelation of order - All Products
If you request a cancelation of the order and a refund, before processing the order, there will be reimbursement of the total amount, excluding 10%, which is the admin costs, handling fees from the banks, and credit card gateways. In other cases, refunds are as mentioned above.